Privacy policy

In this policy, all references to "CasinoMIRA", "Group", "we", "us", "for us", "our" and "ours" refer to any company of the WoT N.V. The references to "you", "your", "to you", and "yourself" refer to the person, who uses our Website(s) and provides us with personal information. Before using our website, please read this Privacy Policy carefully.

1. Collected information
The Personal Information which we may request to use and process shall include, without limitation:
a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you submit to us via the Website or email (e.g. first and last name, date of birth, physical address, email address, phone number);
b) Correspondence made via the Website, email, telephone and web chat or through other means of communication;
c) Survey participations or any other customer assessments that we may carry out from time to time;
d) All customer account transaction history, whether this takes place through the Website(s) or via other means of communication;
e) Website logins and their details, including traffic data, GeoIP location data, weblogs, activity logs and other traffic information recorded on the system.

2. Use of collected information
We will use the Personal Information we collect from you to be able to deliver our Services and for the following purposes:
a) Processing your bets and transactions. This includes your use of credit card and online payment systems;
b) Providing you with customer support service, including assistance with setting up, operating and managing your account;
c) Complying with legal and regulatory responsibilities;
d) Creating personal profiles for our customers, which may lead to Loyalty Points and Rewards;
e) Undertaking necessary measures for Member Account security and to identify the required verification checks;
f) Analysing customer trends through market study assessments (participation in surveys, if any are sent to you, is not obligatory and you always have a choice as to whether you would like to partake);
g) Providing our registered players with information about our promotional offers, products and services, or providing promotional information from our selected business partners, associates and affiliates, where players would have specifically consented to receiving marketing material;
h) Monitoring and investigating transactions for the purposes of preventing fraud, money laundering and other irregular gaming activities.

3. Advertising information
If you choose not to receive advertising information, we still may use your Personal Information, including your email address and phone number, to provide you with advertising messages about products, services, and promotions that we believe may be of interest to you. This may also include information about other gaming products and services from selected business partners. If you would like to stop receiving marketing and other promotional materials, you can cancel this service by adjusting your account settings accordingly or by contacting our customer support at support@casinomira.com.

You should also take into account that by accepting any prize or winnings from us, you agree to use your name, surname, and photos for advertising and promotional purposes without additional remuneration, except where prohibited by law.

4. Collection if personal information
We shall not collect any Personal Information about you without your knowledge. We may however automatically collect certain data and receive personal information about you where you would have provided such information through the use of our services and through your interactions with us.

We may also receive certain Personal Information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. In addition, we retain the right to engage the services of third-party service providers to provide technical support, so as to process your online transactions and to maintain your Member Account.

Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy and we shall take necessary steps to ensure that our agreements with third-party service providers and online vendors always protect your private information.

5. Sharing of personal information
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies may include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by WoT N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.

Given that the Internet is a global environment, the use of the Internet for the collection and processing of personal data is necessarily associated with the exchange of data. Therefore, we can also exchange the information, which you have provided, with our business partners, suppliers, and subcontractors in order to fulfill any obligations arising from the agreements that we could conclude with them or with you. In order to provide you with complete information, we may inform you about providing any third party with your personal information. Please note that in order to provide you with a qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and the European Free Trade Association (EFTA), and also to certain personal data processors, which may be located outside the European Economic Area (EEA). Therefore, by using the Website and exchanging electronic messages with us, you acknowledge and agree that we (or our suppliers or subcontractors) will process your personal data in these countries. We will always take all possible measures to ensure the safe processing of your information and data in order to comply with the terms of this Privacy Policy.

The relevant supervisory authorities, regulatory authorities, employees of CasinoMIRA, which are part of the support service, financial departments, and anti-fraud departments also have access to your personal data, which is required in order to perform their functions and provide you with support. You hereby agree to such disclosure of your personal information.

6. Selling and releasing of data
We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data.

We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.

7. Laws and regulations
We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Member Account, we are bound by strict legal provisions on the protection of personal data. In addition and for the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

8. Storing personal information
As indicated in these terms and conditions, both you and CasinoMIRA may at any time decide to close your profile (account). After you close your account, we will store your personal information for the period required by law. Data will only be used if required by the competent authorities in cases of requests for financial and tax deductions, fraud, money laundering, or investigation of any other illegal activities.

9. Contact US
You may always contact us should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for marketing purposes;
d) Update any information that you have provided us with, provided that in such cases you shall provide any evidence we may reasonably require to effect such changes. It is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.

10. Cookie policy
By accepting our Terms and Conditions, registering a Member Account and using our services, you acknowledge that the Website will use cookies in order to store some information on your computer, laptop, tablet or mobile device when you access our Website.

Cookies are small text files that are stored on your computer or equipment when you visit certain web pages. They record your preferences and send information from your browser, in order to help improve your Website experience and deliver a better and more personalised service. Furthermore, some of the cookies we use are essential for the Website to operate.

If you wish to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on this Website, you can do so by deleting your existing cookies and managing your browser's privacy settings to block them (Cookies can usually be changed on the “Settings” section of your browser). We recommend that you do not block or delete your cookies as this may restrict your use of our Website.

11. Consent to Privacy Policy
By opening an Account with CasinoMIRA, you agree to the terms of this PRIVACY POLICY. We may occasionally update this Privacy Policy and encourage you to periodically review it. If we change our privacy policy we will post the changes on this page. Your continued use of the CasinoMIRA services constitutes your agreement to this Privacy Policy and any updates.